Within 48 hours of receiving a request from the insurer, aBt provisioned, conducted quality assurance testing, labeled and custom-packaged 1,500 wireless connection cards. The entire process was completed a couple of days later, when the insurer determined that 500 more were needed.

Due to uncertainty concerning the reliability and timeliness of commercial freight to the storm damaged areas, aBt staff members personally accompanied the shipment of activated cards on a commercial flight from Minneapolis to Birmingham, Ala., the site of the insurer’s staging area for Katrina disaster relief.

The aBt reps expected to head back home after the delivery was made, but once in Alabama it became apparent that the insurer needed all hands on deck. The aBt reps stayed 10 days to train the insurer’s agents on how to use the wireless devices and provide onsite support of any issues.

The aBt reps even assisted in the requisitioning and connecting of a rooftop antenna on the insurer’s Birmingham building. The antenna was needed to extend a signal to the agent-training room on the ground floor, to handle the increased traffic demands.

The insurer’s adjusters expressed relief that their wireless devices functioned right out of the box and enabled them to wirelessly access information needed to support policy holders while at policyholders’ sites, instead of in batches at the end of the day.

Sara Christensen, aBt President & CEO said she and her team were honored to be able to help the insurer and its Gulf Coast policyholders to recover from the terrible impact of Hurricane Katrina.

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