alwaysBEthere's service performance is measured by one and only metric: our customer's opinion. Here's what they have to say:

“When we give a project to aBt, we just don’t worry about the job anymore.”

“The support and service you provided by being available to catastrophe personnel in the impacted area was outstanding. Your presence and technical guidance helped us to react quickly to our policyholders’ needs. Our Claims Catastrophe associates commented many times during our response to Katrina about how dedicated and important your involvement was to them. Please accept my sincere thank you.”

“We did the right thing by giving the work to aBt.”

“aBt is extremely responsive, professional and adept at what they do. They know exactly how we want a project to run, and they do that and then more.”

As part of our commitment to extraordinary performance, aBt aggressively and proactively monitors both internal and external SLAs. Our internal SLAs are more aggressive than our customer's SLAs to drive toward not only meeting, but exceeding SLAs. For many of our customers, we track SLAs and provide proactive reporting on adherence to these SLAs. These reports include percentage of initiatives within SLA.

As a services company, alwaysBEthere's performance really comes down to our extraordinary people and the service these folks deliver. Whether our customers are our carrier partners or enterprises directly, each aBter and the company, as a whole, is held to superior performance metrics.