aBt provides multiple levels of technical and operational support, from Tier 1 through Tier 3. Short- and long-term availability. aBt can develop help desk programs and train an in-house help desk to execute the program. Help desks can handle these incidents and more:
Technical troubleshooting
Break/fix replacement
Hot-Swap for working device
Warranty replacement management
On-going asset tracking and reporting
Replacement device management
Re-assignment of device
Insurance processing
aBt extends support “over-the-air” while devices are deployed in the field to extend an organization’s IT policies to remote wireless devices to ensure secure email and data integrity.
Over-the-Air Capabilities:
Device “kill” and data deletion
Remote lock
Initial provisioning and re-provisioning
Application and software distribution and installation
Firmware updates
Software maintenance and fixing
Port (USB, Bluetooth) security settings
Data backup and recovery
File sync
Data and content push, scheduled and periodic
Configuration and re-configuration management
Inventory management
Device monitoring (usage, memory, battery life)
Troubleshooting management
Software license control
aBt has flexible, foundational data systems for reporting that are accessible in multiple formats including databases, on-line, and via wireless devices. All information is centrally-managed, interrelated, and not duplicative so that reporting options for both the account teams and the customer are endless. Web statistics are provided for eCommerce-related projects. If there is an end-user survey as part of the project, this information is also provided.
Our world-class sales advisors manage projects where end-users make purchasing decisions. These folks also provide fantastic post-sale service. All advisors possess a college degree and prior customer service and/or sales experience. This is not a call-center—customers work with one consistent point-of-contact. Advisors stay in touch with the customer during every step of the process and provide proactive information regarding order approval/rejection, new number/port date, package tracking numbers, package received confirmation, porting completion, feedback.
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